How do we Collect Personal Information?
We collect personal information directly from you. We may collect your personal information in the following ways:
- when you purchase our services
- when we respond to your inquiries and requests
- during conversations or email exchanges between you and our representatives
- when we obtain feedback from you about our services, including through evaluation forms
- when we conduct our administrative and business functions
- when you register for our competitions and events or subscribe to our mailing lists and newsletters
- when we market our services to you
- through your access and use of our website
Personal information may be obtained directly from you, through another contact in your company if you are a corporate client, or through a third party by who we have been informed that your details may be provided to us.
We may at times obtain personal information that relates to you through third parties. Where we do so, we will ask any third parties to confirm in writing that they have legally obtained your personal information and that we have the right to acquire it from them and to use it.
For what Purposes do we Collect, Hold, Use and Disclose Personal Information?
We collect, hold, use and disclose personal information for the following purposes:
- to send communications
- to manage and maintain our business relationships
- to respond to inquiries and requests
- to improve the services we provide
- to inform you about our services
- to obtain feedback from you on our services
- to organise training certification exams
- to provide access to online portals
- to provide you with a more personalised experience when you interact with us
- to conduct administrative and business functions
- to provide our services
- to update our records and keep contact details up to date
- to enable you to subscribe to our website, newsletters and mailing lists and to register for CUSTOM LEARINNG DESIGN events
- to assess the performance of our website and to improve its operation
- to process and respond to privacy complaints
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country
The Personal Information we collect will only be necessary for the conduct of our business and our relationship with you or your company. We will not share, sell, rent or disclose your personal information other than as described in this privacy policy.
To Whom Do We Disclose Personal Information?
We may disclose your personal information to our employees. We may also disclose your personal information to:
- contractors and other business partners
- any organisation for any authorised purpose with your express consent
Except as set out above, CUSTOM LEARNING DESIGN will only disclose personal information if this is required by law or a court/tribunal order or otherwise permitted under the Privacy Act.
How do we Store and Secure Personal Information?
We store personal information to ensure that we can manage and maintain communications with organisations with whom we do business. Contact may be verbal, electronic or written. We will only store your personal information if it is relevant to your organisation conducting business with us. We do not normally store information that is sensitive information.
We take all reasonable precautions to ensure that personal information is protected from misuse, interference, loss, unauthorised access, modification or disclosure using a combination of physical, administrative and technical safeguards. We hold personal information in either paper-based records in secure access controlled premises or in electronic form in databases and email files which require logins and passwords. CUSTOM LEARNING DESIGN personnel are also contractually bound by confidentiality obligations.
CUSTOM LEARINNG DESIGN’ website is linked to the internet, and as the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
If your personal information is no longer needed, we will take reasonable steps to either delete it from our systems or de-identify it, except where CUSTOM LEARNING DESIGN is required by law or a court/tribunal order to retain the information.
Direct Marketing
We may send you direct marketing communications and information about our services that we consider may be of interest to you. We may send communications in various forms, including mail, SMS, fax and email, in accordance with applicable laws, such as the Spam Act 2003 (Cth). You consent to us sending you those communications by any of those methods. If you indicate a preference for a method of communication, we will use reasonable endeavours to use that method whenever practical to do so.
If you do not wish to receive electronic communications from us, you may opt-out of receiving them by contacting us using the contact details set out at the end of this privacy policy or by using the opt-out mechanisms provided in those communications. We will then remove your name from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
